TERMS & CONDITIONS

Below you will find our terms and conditions that apply to all online purchases on our website www.wuthcopenhagen.com.

GENEREL INFORMATION

Terms & Conditions: Wuth Copenhagen
www.wuthcopenhagen.com
(+45) 20 40 43 03 (Office-time: monday to friday 9 am – 4 pm)
info@wuthcopenhagen.com

Having problems with our website or ordering, please contact our customer service.

HOW TO ORDER

To order item(s) you will need to follow the ordering procedures set out here. Please note, that we follow the Danish Sale of Goods Act.

Here’s how:

  1. Choose an item(s) you want and select your size and click ‘Add to bag’.
  2. Once you have finished adding your items, you’ll have to proceed to checkout.
  3. Enter your personal data and payment information to complete your order, and accept our terms & condition.
  4. Check your information and order summary is correct, before you confirm the purchase.

CONFIRMATION

Once you have made your choice, and your order has been placed, you’ll receive an email confirming the details of your order.

CONTRACT & INVOICE

Acceptance of your order and contract between you and Wuth Copenhagen will be completed, when you receive your order.

The invoice is valid as a receipt of your order. You’ll receive your invoice with our confirmation email.

PRICES

All prices are shown in Euro (€), and are inclusive of 25% VAT.

We make certain reservations for any price errors, typing errors and sold out items on our website. And at the same time, we reserve the right to change prices without prior consent.

PAYMENT

Pay with any of the following on www.wuthcopenhagen.com:

  • Visa
  • Visa/Dankort
  • Mastercard
  • American Express
  • Appel Pay (Mobil)
  • MobilePay

 

SAFTY & SECURITY

To protect your personal information, we take all reasonable care to make sure our web site is secure when shopping at www.wuthcopenhagen.com.

If you provide us with your credit card information, the information is encrypted using Secure Socket Layer technology (SSL). SSL is a secure online payment gateway that encrypts your card details in a secure host environment.

SHIPPING

We aim to send all orders as soon as possible, but expect to receive your order within 2-4 working days. At that time you will be sent an email, confirming that your order has been dispatched.

Wuth Copenhagen offer free shipping within EU. We ensure delivery by GLS, and you’ll get a tracking number after your package have been picked up. In case of any problems with the delivery time, you will be notified by email or phone.

Buy for 320€ and get free shipping outside EU. Otherwise the standard shipping cost is 22€ for delivery in North America, South America, Australia & New Zealand. If you need help with your order or a specific delivery, please contact us at info@wuthcopenhagen.com.

SALE

We’re only having two official sale periods, typically during January and June.

 

You can’t combine other offers during our sale periods. Like our 10% discount on your first order

If you have bought an item and it’s now on sale, then you can not get the difference paid out. As a buyer, you are always welcome to return your item.

 

Hvis du har købt en vare, og den nu er på udsalg, så kan du ikke få udbetalt differencen. Der skal være plads og mulighed for at starte udsalg. Som køber er du altid velkommen til at returnere din vare.

GIFT CARDS

Our gift cards can be used on our online webshop. You can choose between 67 Euro, 134 Euro and 200 Euro. If you need a gift card with a greater  amount, write to us at info@wuthcopenhagen.com. We send the gift card by email and by post. 

 

Conditions
  • The gift card is valid 2 years from the (purchase) date and can not be exchanged for cash
  • Stolen or lost gift cards can’t be replaced
  • Gift cards can’t be used to pay for other gift cards

GIFT WRAPPING

We offer free gift wrapping. Just add free gift wrapping to your order, and we’ll beautifully wrap the gift, so it’s ready to give to your special one. Notify us at check out, if you’ll want

ADVENT CALENDAR

Adventskalenderen fra Wuth Copenhagen indeholder nogle af de lækreeste og mest populære cashmere accessories. Du kan vælge mellem 4 forskellige pakker. Henholdsvis klassisk sort, klassisk mørkegrå, klassisk navy og farverig lyseblå. Prisen for adventskalenderen er 1500 DKK, og indholdet af adventskalenderen har en værdi af 2250 DKK. Du sparer 750 kr. som er svarende til en besparelse på 33%.

Vi kan sørge for at sende adventskalenderen direkte til din modtager eller dig selv. Ønsker du at sende en hilsen, så skriv din hilsen i note-feltet ved checkout. Så sender vi et fint kort med adventskalenderen.

Sidste dag for bestilling er den 22 november 2021. Vi sender adventskalenderen, så den bliver leveret inden den 28 november 2021.

 Har du spørgsmål til vores adventskalender så skriv til os på info@wuthcopenhagen.com

 

Betingelser
  • Produkterne kan ikke byttes
  • Produkterne kan ikke ombyttes til andre farver
  • Produkterne har reklamationsret

COMPETITIONS AND GIVAWAYS

Giveaway

Advent Giveaway – This giveaway runs from the 28 November  to the 19 December 2021.

Participate in our Advent Giveaway on our Instagram account by  follow us and like the picture. Tag all your loved ones, who deserve to get spoiled with the most luxurious advent gift 

Conditions for participating:

  • Follow us om Instagram – @wuthcopenhagen
  • Like the picture
  • Tag someone, who deserve to get spoiled with an extra Christmas gift

We’ll announce the winner every Wednesday until the 21 december 2021 at 10 anm, and contact them directly on Instagram shortly after. If you have any questions on how to participate in our giveaway, you can contact us at info@wuthcopenhagen.com

COMPLAINTS & DEFECTS

It’s our aim that every item arrives in great condition, and we hope you’re always happy with your purchase. If you receive an item in a flawed or damaged condition, please contact our customer service at info@wuthcopenhagen.com.

Where possible we will arrange for a new replacement to be sent to you, or a refund of the defective item. If we do not succeed in finding a solution together, then you can complain to: 

The Danish Competition and Consumer Authority’s Center for Complaint Resolution

Carl Jacobsens Vej 35

2500 Valby

You’ll be able to create a complaint to the EU Commission’s complaint portal. Complaint here: http://ec.europa.eu/odr. If you complaint, you’ll have to state our email info@wuthcopenhagen.com.

CHANGES TO OUR TERMS & CONDITIONS

We reserves the right to revise process and details at any time without notice. All items are subject to availability.

NEED HELP?

You are welcome to contact us or write to us, if you have any question about our terms and conditions at info@wuthcopenhagen.com.