returns & refunds

return a product.

We offer free returns on all orders over DKK 1000 in Denmark and the EU. We do not offer free returns outside the EU. Please write to us at so we can send you a return label. Write your name and order number in the email. We will then send you a return label as soon as possible. Returns can be send to the following address:
Wuth Copenhagen Rentemestervej 43 2400 Copenhagen NV


+45 20404303

return conditions.

You may try the item as it was in a physical store. However, you may not use the product, or try it-for-a-day, if you are thinking of sending the product back. Our return conditions:
  • The item must be returned within 14 days. This period starts from the day you receive your order.
  • The item must be returned unused and undamaged.
  • The item must be returned in original packaging and with labels.
  • You must send the item together with a completed return form
Once we have received your return item(s), we will check the condition of the item. If the item dosen’t comply with our conditions, it’s possible that you can’t get the full refund back.

how to return.

Returning your order:
  • Write to us that you want a return label. And then we will send you a label via email.
  • Pack your item(s) and put your label onto the return package
  • Go to your nearest GLS ParcelShop and drop off the package
  • Remember to ask for a receipt with a package number – this is your insurance in case the package should be lost.


Once your return package has been received in perfect condition, unused, with all tag attached and with the original receipt, you’ll receive an email confirming your refund. You can expect your money back within 5-7 weekdays. The refund will be completed with the original payment method..


It is our aim that all goods are delivered in good condition, and we hope that you are always satisfied with your purchase. If you receive an item in a defective or damaged condition, please contact us immediately. If possible, we will arrange to send you a new item or refund the defective item.
Please return your damaged item to the following adress: WUTH COPENHAGEN Rentemestervej 43 2400 Copenhagen NV Label the package with: “Complaint”
Please send your receipt with your name, email, order number and briefly describe the problem in as much detail as possible. If you have any questions about your complaint, please contact us at